Skripes!

Dear Skype,

I was so pleased with the quality of the call I made to my sister the other day that I went and purchased more SkypeOut credit. But then my Skype client has not updated the balance in my account. I tried the solution suggested in the knowledgebase, several times in fact, and the balance has not budged above zero in my Skype client (but the correct value is displayed when I log in to my account on the Skype website).

Please tell me what’s going on, Skype. I submitted a support request and have not heard anything back in two days, except for the automated response. I understand that not all technical requests are answered if the answer is in the knowledgebase or user guides or troubleshooting pages, but my question has not been answered.

I really want to use SkypeOut on my computer, my darling Skype. I am at a loss and continue to wait for your reply.

Love,
Not So Many Days Away From Asking For A Refund

Update: Free Skype Day seemed to fix the problem. Odd. Still no answer from the actual company, though.

• 20 Jul 2005

• Thinking